Training Schedule
Sales & Customer Service
Convert conversations into results. Our sales and customer service programs equip your team with practical strategies in prospecting, negotiation, customer care, and relationship building to boost revenue and customer satisfaction.
MS02 - Service That Sells: Winning Customers Through Exceptional Support
Customer service is the new sales strategy. Participants will learn how to deliver exceptional support experiences that build loyalty, trust, and repeat business..
Duration: 3 hrs
Course Fee per Participant: P2,200
Time: 1 pm - 4 pm
Webinar Schedule (Q4 2025): Dec 13 (Sat)
Webinar Schedule (Q1 2026): Feb 28 (Fri)
Module 1: Understanding Today’s Customers
What Customers Really Expect (and What They’ll Remember). Explore the new expectations of modern customers: speed, empathy, and ease. Participants will learn how to anticipate needs, read customer signals, and exceed expectations without expensive tools or large teams.
Module 2: Communication Skills that Build Trust
Say It Right, Say It Well: The Power of Words, Tone, and Body Language. This module teaches effective ways to communicate with clarity, confidence, and kindness: online, on the phone, or in person. Participants will learn how to turn difficult conversations into positive outcomes using tested customer interaction scripts and empathy-based responses.
Module 3: Handling Complaints & Difficult Customers
From Frustration to Loyalty: Turning Problems Into Opportunities. Learn a step-by-step method for managing complaints without stress or defensiveness. Participants will practice real-world scenarios and walk away with go-to phrases and tactics for staying calm and professional under pressure.
Module 4: Creating a Consistent & Memorable Experience
Your Brand in Every Interaction, No Matter Who’s Serving. This session focuses on consistency, how to align your service with your brand values, train your team with simple standards, and create small “wow” moments that customers won’t forget. Even small gestures can lead to big loyalty.
Module 5: Your Customer Service Action Plan
Quick Wins You Can Apply Immediately. Participants build a personal 3-point service improvement plan tailored to their role or business.