Training Schedule
Sales & Customer Service
Convert conversations into results. Our sales and customer service programs equip your team with practical strategies in prospecting, negotiation, customer care, and relationship building to boost revenue and customer satisfaction.
MS05 - Sell It Like You Mean It: Sales Training for High-Impact Associates
Sharpen your selling edge. Participants will learn proven techniques for prospecting, presenting, and closing sales with confidence and consistency.
Duration: 3 hrs
Course Fee per Participant: P2,200
Time: 1 pm - 4 pm
Webinar Schedule (Q4 2025): Oct 25 (Sat), Nov 13 (Thu)
Webinar Schedule (Q1 2026): Jan 8 (Wed)
Module 1: Confidence is Your Secret Weapon Own the Interaction: First Impressions, Body Language, and Presence
Confidence sells. This module focuses on non-verbal cues, tone of voice, and mindset to help associates show up with energy, warmth, and credibility that immediately earns trust.
Module 2: Ask, Listen, Recommend: The Consultative Approach Sales Conversations that Feel Natural, Not Pushy
Learn how to ask the right questions, actively listen, and make product suggestions that feel tailored, not forced. This customer-first method builds rapport and increases the chance of a “yes.”
Module 3: Turning Browsers into Buyers Handling Hesitations, Objections, and Silent Shoppers
Participants learn how to gently guide indecisive or quiet customers toward a purchase using soft-sell tactics and supportive language. We’ll also cover how to upsell and cross-sell without sounding pushy.
Module 4: The Power of the Follow-Through Sealing the Deal and Setting Up the Next Sale
Explore how to close with confidence, make buyers feel good about their purchase, and plant seeds for future loyalty. Associates will also learn how to handle rejections gracefully while leaving the door open.
Module 5: Sales Scenarios & Your Personal Action Plan Practice, Feedback, and a 3-Step Plan to Sell Smarter Tomorrow
Participants apply what they’ve learned in short roleplay scenarios (e.g., hesitant buyer, product comparison, price objection). The session ends with a “My Sales Shift” worksheet: 3 key habits to apply on the job immediately.