Training Schedule

Business Communication

Communication drives performance. From writing professional reports to delivering impactful presentations, our business communication courses give your team the tools to communicate clearly, confidently, and persuasively—both in writing and in person.

COM03 - Write It So They Get It: Hands-On Technical Writing for Beginners

Demystify technical writing with easy-to-apply methods. Participants will learn how to create manuals, guides, and instructions that are simple, accurate, and user-friendly.

Duration: 3 hrs

Course Fee per Participant: P2,200

Time: 9 am - 12 noon

Webinar Schedule (Q4 2025): Oct 18 (Sat), Nov 18 (Tue), Dec 9 (Tue)

Webinar Schedule (Q1 2026): Jan 17 (Fri), Feb 17 (Mon), Mar 18 (Tue)

Contents:

MODULE 1: WHY TECHNICAL WRITING MATTERS

·         How poor documentation leads to errors, delays, and safety risks – real-world examples from tech, manufacturing, and government projects.

·         The role of technical writing in productivity, compliance, and customer satisfaction.

·         The difference between business writing and technical writing.

MODULE 2: CORE PRINCIPLES OF TECHNICAL WRITING

·         Clarity, accuracy, and usability – the three pillars of effective technical documentation.

·         Writing for the user: defining your audience’s knowledge level and needs.

·         Choosing the right format – SOPs, step-by-step guides, FAQs, flowcharts.

MODULE 3: STRUCTURING INFORMATION FOR QUICK UNDERSTANDING

·         Breaking down complex processes into logical steps.

·         Using headings, numbering, visuals, and whitespace for easier scanning.

·         The “task-based” approach: focusing on actions, not abstract concepts.

MODULE 4: COMMON MISTAKES & BEST PRACTICES

·         Avoiding jargon overload and ambiguous instructions.

·         When and how to use diagrams, screenshots, and examples.

·         Checking for accuracy, completeness, and usability before publishing.

MODULE 5: INTERACTIVE WRITING LAB

·         Rewrite a confusing set of instructions into a clear, user-friendly guide.

·         Peer review and group discussion on what works and why.

·         Quick usability test: can someone follow your instructions without asking questions?

MODULE 6: ACTION PLANNING & APPLICATION

·         Each participant drafts one short technical document they can use at work immediately.

·         Tools to speed up quality writing (templates, AI, style guides).

·         Summary of key takeaways and how to advance to intermediate technical writing.

Ready to upskill your team?

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